I'm providing instructions in a pdf format for all my video tutorial projects and I've heard from a some of you that you are having trouble opening them.
Here's some things to try:
- Use Firefox as your Browser … Internet Explorer (whatever version) has conflicts & compatibility issues. Firefox is free and will not hurt your computer and you will love it!! It's works on a Mac and a PC.
- Clear your cookies also known as your temporary internet files. And then restart your computer. This is very important to do …especially if you look at a lot of stuff online. Let me explain why….. everything you look at online is stored on your computer until you delete it… if you watch a lot of videos or search the web that means your cache could be full. I know some of you don't want to delete your cookies because it keeps your passwords for you …but please "just do it". Storing those cookies are not good for your computer!!
- You could also try another computer in the house.
If you try all these steps and it still doesn't work let me know ……but ….almost everyone I've told to do these steps has had success.
If you emailed me this past week regarding this issue …we were on Spring Break and I'll be back in my office tomorrow (Monday).
Have a great Sunday!!
Angie thanks for telling us about firefox. It worked. It let me download the PDF. Hope you enjoyed your vacation!!
Do I delete IE or will my computer give me a choice when I attempt to download? Thanks!